Privacy Policy

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Effective Date: March 1, 2024

Big Fish at Wedowee RV Park Inc

At Big Fish at Wedowee RV Park Inc (“BFAW,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you make a reservation, stay at our park, or interact with our website and staff.

1. Information We Collect

We may collect the following types of personal information from guests and visitors:

• Contact Information: Name, address, phone number, and email address.
• Reservation Details: Dates of stay, RV site preferences, and payment information.
• Payment Information: Credit card details, billing address, and transaction history.
• Vehicle & Guest Information: License plate numbers, RV descriptions, and guest details as needed for check-in and park security.
• Communications: Any correspondence or messages you send to our team via phone, email, SMS/text message, or our website.
• Background Screening Information (for long-term stays): For monthly or extended-stay guests, we may collect additional personal information such as date of birth, driver’s license number, and Social Security Number (SSN) for the sole purpose of conducting a background check.

2. How We Use Your Information

Your personal information is used to:

• Process reservations and payments
• Communicate with you about bookings, policies, or park updates via phone, email, or SMS/text message
• Provide customer service and support during your stay
• Maintain accurate accounting and compliance records
• Ensure park safety, security, and guest accountability
• Conduct background checks for long-term guests to promote a safe and family-friendly environment

3. Background Checks and Long-Term Stays

For the safety and comfort of all guests, Big Fish at Wedowee RV Park Inc conducts background screenings on individuals requesting long-term or monthly site rentals.

This process may include:

• Identity verification
• Criminal background check
• Sex offender registry search

To complete these screenings, we may request limited personal identifiers such as date of birth, driver’s license number, and Social Security Number.

All background check information is used strictly for verification and eligibility purposes and is handled in accordance with federal and state privacy laws.

Security Measures for Sensitive Data:

• SSNs and other identifiers are collected only through secure, encrypted methods.
• Access is limited to authorized management personnel.
• SSN data is not stored electronically beyond what is necessary for the verification process and is permanently deleted or destroyed after completion.

Written Contract Requirement:

Long-term or monthly stays may also require the execution of a written rental contract outlining the terms of occupancy, payment schedules, park policies, and any applicable security deposit or background verification requirements. Failure to complete or comply with the contract may result in denial or termination of the stay.

Guests who do not meet the park’s safety, conduct, or contractual standards may be denied a long-term reservation or renewal at the discretion of park management.

4. Credit Card Retention Policy

For your convenience and as part of standard lodging practices, a valid credit card is kept on file for each reservation.

Your card may be charged for:

• Electric usage or utility balances
• Damages, excessive cleaning, or unreturned property
• Late check-out, additional nights, or unpaid balances
• Incidentals or other authorized charges

Credit cards are securely stored using encrypted, PCI-compliant systems. Guests are notified before any charges beyond standard billing are processed, unless otherwise stated in our Terms & Conditions.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information only with:

• Authorized payment processors for secure billing
• Service providers assisting in operations (e.g., website, utilities, accounting)
• Background screening providers for long-term guest verification
• Legal authorities, if required by law, subpoena, or to protect property and safety

All third-party service providers are required to keep your data confidential and secure.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Only authorized personnel have access to guest information.

Sensitive information such as Social Security Numbers and credit card details are encrypted, transmitted, and stored in compliance with PCI and federal privacy standards.

7. Data Retention

We retain your personal and payment information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and maintain accurate financial records.

Background check information, including Social Security Numbers, is retained only for the duration of the screening process and is securely destroyed once verification is complete.

8. Your Rights

Guests may request to:

• Review or correct their personal information
• Withdraw consent for future marketing communications
• Request deletion of stored data, where legally permissible

To make such a request, please contact us using the details below.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.

10. Contact Us

Big Fish at Wedowee RV Park Inc

Wedowee, Alabama

📧 Email: bigfishatwedoweervpark@gmail.com

📞 Phone: 205-810-0611

🌐 Website: www.bigfishatwedoweervpark.com